Q: How quickly can I expect my order to be despatched?
A: Orders are processed the same or next working day where possible. Some conditions apply.
A: There is a "Shipping - Estimate" section below the subtotal on the shopping cart where you can see what postage will be and what options are available, before ordering.
Postage charges are provided by Australia Post, in real time, and added to your account during checkout.
A: Yes, we currently ship internationally to most countries.
A: We currently offer a variety of delivery options through Australia Post. There is a "Shipping - Add info" section below the subtotal on the shopping cart where you can see what postage will be and what options are available, before ordering.
A: Once your order has been received, we will send you a confirmation email with your order number. We advise that you keep this email for your records.
A: Once your order has been despatched, we will send you an email as confirmation with any tracking information.
Q: Can I change or cancel my order?
A: Once you have clicked Confirm Order, your order begins to process and you cannot make any online changes. To change or cancel your order prior to shipment, you must contact The Horse Stall as soon as possible. Please note that most orders process quickly and can be despatched the same day as the order. If your order has already been despatched, it cannot be changed or cancelled.
A: Yes, you can send it to an office address or a residential address other than your billing address. Especially useful if it is a gift. Just enter a different shipping address at checkout.
A: The Horse Stall offers a free gift wrapping service for most products. This is located in the shopping cart. **Some large products, such as wall art, are excluded from this offer.
There is the 3 options for gift wrapping:
"Gift Wrapping - Whole order wrapped as one"
"Gift Wrapping - This item" - For individual items gift wrapped seperately.
"Do not wrap - This item (When rest of order to be wrapped as one)" - If you want only part of your order gift wrapped.
Most items are gift wrapped with brown Kraft paper and raffia ribbon. Christmas wrapping is available from mid November. Orders of a small nature, such as jewellery, will be placed in a pillow box or organza gift bag.
No invoice or pricing information is sent with gift wrapped items.
A: Yes, all product images on The Horse Stall's website are images of our actual products. Please note, however, that some colours and images might display differently on different screens.
A: Please go to the t-shirt sizing guide.
A: Your bracelet size can be worked out with this handy guide.