FAQs

Q: How quickly can I expect my order to be despatched?
Q: How much will the postage charges be for my particular order?
Q: Will excess postage charges be refunded if the website charges me too much?
Q: What is your returns policy for purchases made from The Horse Stall's website?
Q: Is international shipping available?
Q: What postage methods are available?
Q: Which forms of payment are accepted?
Q: How do I know when my order has been received?
Q: How do I know when my order has been despatched?
Q: Can I change or cancel my order?
Q: Can I post my order to an office or residential address different from my billing address?
Q: Can I get my order gift wrapped?
Q: Are the product images on your website photographs of the actual merchandise?
Q: What is the best size T-shirt for my Daughter?
Q: What bracelet size should I get?

Q: How quickly can I expect my order to be despatched?

A: Orders are processed the same or next working day where possible. Some conditions apply.

Q: How much will the postage charges be for my particular order?

A: There is a "Shipping - Estimate" section below the subtotal on the shopping cart where you can see what postage will be and what options are available, before ordering.
Postage charges are provided by Australia Post, in real time, and added to your account during checkout.

Q: Will excess postage charges be refunded if the website charges me too much?

A: The Australia Post estimate is correct about 95% of the time. However, once your order has been despatched, any excess postage will be automatically refunded if you have been charged more than $3.00 over the actual postage.

Q: What is your returns policy for purchases made from The Horse Stall's website?

A: The Horse Stall's Return and Exchange Policy.

Q: Is international shipping available?

A: Yes, we currently ship internationally to most countries.

Q: What postage methods are available?

A: We currently offer a variety of delivery options through Australia Post. There is a "Shipping - Add info" section below the subtotal on the shopping cart where you can see what postage will be and what options are available, before ordering.

Q: Which forms of payment are accepted?

A: The Horse Stall's payment options.

Q: How do I know when my order has been received?

A: Once your order has been received, we will send you a confirmation email with your order number. We advise that you keep this email for your records.

Q: How do I know when my order has been despatched?

A: Once your order has been despatched, we will send you an email as confirmation with any tracking information.

Q: Can I change or cancel my order?

A: Once you have clicked Confirm Order, your order begins to process and you cannot make any online changes. To change or cancel your order prior to shipment, you must contact The Horse Stall as soon as possible. Please note that most orders process quickly and can be despatched the same day as the order. If your order has already been despatched, it cannot be changed or cancelled.

Q: Can I post my order to an office or residential address different from my billing address?

A: Yes, you can send it to an office address or a residential address other than your billing address. Especially useful if it is a gift. Just enter a different shipping address at checkout.

Q: Can I get my order gift wrapped?

A: The Horse Stall offers a free gift wrapping service for all products. Free Gift Wrapping is added like any other product here.

All items ordered will be gift wrapped together by default. Please put a note in the additional comments section if you would like only part of your order gift wrapped.

Most items are gift wrapped with brown Kraft paper and raffia ribbon as pictured. However, orders of a small nature, such as jewellery, will be placed in a pillow box or organza gift bag.

Optional Christmas wrapping is available from mid November. 

No invoice or pricing information is sent with gift wrapped items.

Q: Are the product images on your website photographs of the actual merchandise?

A: Yes, all product images on The Horse Stall's website are images of our actual products. Please note, however, that some colours and images might display differently on different screens.

Q: What is the best size T-shirt for my Daughter?

A: Please go to the t-shirt sizing guide.

Q: What bracelet size should I get?

A: Your bracelet size can be worked out with this handy guide.