WHOLESALE ENQUIRIES

The Horse Stall is mainly a retail store. However we do offer wholesale pricing on selected jewellery and accessories. Minimum order $80 (excl freight). Please email your ABN, business name and contact details to sales@thehorsestall.com.au and we will send you a price list.

REFUNDS POLICY

If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund - no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.

Goods Damaged in Transit
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.

Method of Refund
The Horse Stall will refund to your credit card, or we can post a cheque or money order.

How to make a return
All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.

Returns Information
Please provide us with the information outlined below. This information must accompany all returns.
Personal Details
Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (_____)________________
Preferred Contact Time:
Product Details
Returned Item:
Code # :
Receipt # :
Order Date:
Reason for return:
What would you like us to do?
a. Replace with another of the same product
b. Refund my credit card (if you paid by credit card only)
Refund by posting me a cheque or money order.

PIVACY POLICY

The Horse Stall is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information.

The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes The Horse Stall’s Privacy Policy.
 

The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

• Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
• Information derived from communications between us and you.

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your email address.

Once your order is processed, your credit card details are discarded - we do not store or record them.

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:

• To establish and maintain your relationship as a customer of The Horse Stall.
• To provide the products and services you have requested from The Horse Stall.
• To administer and manage those products and services.
• To answer your inquiry.

Access to your personal information

In most cases, you can gain access to the personal information that The Horse Stall holds about you, subject to some exceptions allowed by law.
If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Security

The Horse Stall will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or in secure files. The Horse Stall provides a 128-bit SSL secure platform for orders submitted via our Web Site.

The Internet is not always a secure method of transmitting information. Accordingly, The Horse Stall cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at www.thehorsestall.com.au. We suggest that you visit our website regularly to keep up to date with any changes.