Payment, Postage & Return Policies
Payment methods available via The Horse Stall's website:
- Visa or Mastercard via our secure payment gateway.
- Via Paypal with your Paypal account.
- Direct Bank Deposit. Please note: Orders paid for by Direct Bank Deposit will not be despatched until payment has been received into our bank account.
Available at The Horse Stall's pop-up shop:
Visa, Mastercard, American Express, Apple Pay, Android Pay or cash.
Postage is provided by Australia Post. It is automatically added to your account within the shopping cart facility of this website. There is a "Postage Estimate" section below the shopping cart, so that you can see what postage will be and what options are available, before ordering.
The Horse Stall only charges you what Australia Post charges us. There are no handling charges.
All orders (except orders sent as a regular letter or standard International Airmail) will be provided with a tracking number. You can track your order, once it has been despatched, via: http://auspost.com.au/track/ .
For Australian, regular letter sized items, we recommend choosing the Registered Post or Express Post option if tracking is required. For international orders, we recommend "Pack & Track" (if available) when tracking is required.
*Orders are processed the same or next working day, except in the following circumstances:
For orders received late on Friday or over the weekend, despatch will be on the following Monday(if not a public holiday). Orders paid for by Direct Bank Deposit will not be despatched until payment has been cleared/received. Bulk orders may take slightly longer if items have to be ordered in. Despatch may take an extra day if we have a tradestand at a multi and/or long day event.
If you are not happy with an item that you purchased from The Horse Stall because it is defective or damaged, you can return your purchase within 14 days for a full refund including postage. Returns beyond 14 days will not be accepted.
All returns must be accompanied by a Return Merchandise Authorization(RMA) number. Please complete and submit a Product Returns form before returning any item.
If it's the wrong size or you change your mind it's not a problem. We will issue a refund excluding postage after a RMA number has been issued and the item has been returned. Sorry postage is not refundable in this case. We also ask that you cover the cost of returning the item. Items may only be returned within 14 days after purchase. Refunds or exchanges are not accepted after this time. Obviously the item must be unused, in the same condition it was received in and in it's original packaging.